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Kahnawake Gaming Commission
 

Players

The Commission's primary function is to provide for the protection of players who choose to participate in the online gaming offered by the Commission's permit holders. The Commission uses a variety of means to ensure that:

  • interactive gaming is conducted responsibly, fairly and honestly; and
  • the operators of interactive games treat players fairly; that they pay winners promptly and that all information related to player accounts is held in the strictest confidence.

In addition, a variety of mechanisms are provided in the Commission's Regulations concerning Interactive Gaming for the protection of persons under the full age of eighteen (18) years and for persons who are vulnerable to the risks that are associated with gaming. For example, the Regulations provide that:

  • gaming sites must provide a mechanism by which a player has the ability to limit his or her play - including setting the limit to zero;
  • the relationship between the operator, a gaming site and players must be contractual and must not contain terms that are unfair or unreasonable;
  • gaming sites must take adequate measures to protect the confidentiality of player information; and
  • rules of play must be clearly posted in English and any other such language as may be appropriate.

The Commission Regulations also provide a number of dispute resolution mechanisms to address player complaints - including the possibility of third party arbitration. In fact, the Commission's staff includes a full time Dispute Resolution Officer to ensure that all player complaints are addressed in a timely way.

If your complaint has been previously addressed by another jurisdiction or you initiate a discussion concerning your complaint on any public forum or you share information about your complaint with the media, you jeopardize our ability to assist you. In any of these situations, we reserve the right to immediately discontinue our investigations and/or efforts to resolve your complaint.

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