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Kahnawake Gaming Commission


Please send complaints by email to: complaints@gamingcommission.ca

Complaints, queries and investigations are received and reviewed by the Commission in accordance with the procedures set out in Regulations, and where appropriate, with the assistance of professional advisors. Any complaints about a gaming operation holding a permit issued by the Commission should be directed by email to the Commission. The Commission is committed to responding to complaints promptly.  Every attempt will be made to facilitate appropriate solutions between complainants and operators.
Please note: When submitting a complaint, please remember that it will jeopardize our ability to assist you if:

  • your complaint has been addressed previously;
  • your complaint is in the process of being addressed by another primary jurisdiction or recognized organization;
  • your complaint has already received a ruling by another jurisdiction or recognized organization;
  • your complaint has been discussed on any public forum;
  • you share information with the media.

As such, we reserve the right to cease our investigation and invalidate your complaint.
Please include the following information when submitting a complaint by email:
Your first and last (family) name;
Your date of birth (mm/dd/yyyy);
Your country of residence;
Name of site;
Member number or User name;
Date the complaint occurred; and
Details of the complaint.