Players
The Commission’s primary function is to provide for the protection of players who choose to participate in the online gaming offered by the Commission’s permit holders. The Commission uses a variety of means to ensure that:
- Interactive gaming is conducted responsibly, fairly and honestly; and
- The operators of interactive games treat players fairly; that they pay winners promptly and that all information related to player accounts is held in the strictest confidence.
In addition, a variety of mechanisms are provided in the Commission’s Regulations concerning Interactive Gaming for the protection of persons under the full age of eighteen (18) years and for persons who ar vulnerable to the risks that are associated with gaming. For example, the Regulations provide that:
- gaming sites must provide a mechanism by which a player has the ability to limit his or her play - including setting the limit to zero;
- a person who is close to a player (eg. family member) may apply to the Commission for an order prohibiting gaming sites from accepting bets or wagers from that player;
- the relationship between the operator, a gaming site and players must be contractual and must not contain terms that are unfair or unreasonable;
- gaming sites must take adequate measures to protect the confidentiality of player information; and
- rules of play must be clearly posted in English and any other such language as may be appropriate.
The Commission Regulations also provide a number of dispute resolution mechanisms to address player complaints - including the possibility of third party arbitration. In fact, the Commission's staff includes a full time Dispute Resolution Officer to ensure that all player complaints are addressed in a timely way.
When submitting a complaint, please remember that it will jeopardize our ability to assist you if:
- your complaint has been addressed previously;
- your complaint is in the process of being addressed by another primary jurisdiction or recognized organization;
- your complaint has already received a ruling by another jurisdiction or recognized organization;
- your complaint has been discussed on any public forum;
- you share information with the media.
As such, we reserve the right to cease our investigation and invalidate your complaint.
|
