2024 Dispute Resolution Summary
ADVISORY NOTICE
For immediate release
2024 Dispute Resolution Summary
(MOHAWK TERRITORY OF KAHNAWAKE – January 22, 2025) – The Commission has issued its 2024 Dispute Resolution Summary, providing detailed statistics concerning the number of complaints received and addressed by the Commission from January 1, 2024, to December 31, 2024.
Kahnawake Gaming Commission’s Regulations concerning Interactive Gaming, Part XXIV: Complaints and Dispute Resolution (sections 267 – 281 inclusive) includes provisions to provide players with a method of submitting a complaint relating to any Authorized Client Provider (operator) licensed by the Commission.
The KGC continues its committed effort to improve the dispute resolution process for players of licensed operators. As a result of the initiative, the KGC has a Dispute Resolution Officer, a dedicated complaints email address (complaints@gamingcommission.ca), as well as an online form for complaints on the “Dispute Resolution” section of the KGC website (https://gamingcommission.ca/interactive-gaming/complaints/).
All complaints must be in writing and must contain clear and unequivocal information about the complainant’s identity, and provide all the relevant details regarding the complaint and the steps that were taken to address the complaint with the operator. Complaints must be submitted to the Commission not less than seven (7) days and not more than six (6) months after the date on which the subject matter of the complaint first arose.
To view the original notice including 2024 statistics click here.
About Kahnawake
The Mohawk Territory of Kahnawake is a sovereign jurisdiction located just outside Montreal, Quebec, Canada. The Kahnawake Gaming Commission was established in 1996 and has been continuously licensing and regulating online and land-based gaming within Kahnawake since that time.
To contact the Commission, email: info@gamingcommission.ca