Player Protection

For Dispute Resolution, please click here.

The Commission’s primary function is to provide for the protection of players who choose to participate in the gaming offered by the Commission’s Land-Based Poker Room and Electronic Gaming Device License holders. There are a variety of mechanisms provided in the Commission’s Regulations concerning Poker Room and Regulations concerning Electronic Gaming Devices for the protection of players and for persons under the full age of eighteen (18) years and other vulnerable persons from being harmed or exploited by any licensed and regulated room.

The Commission’s Regulations also provide a number of dispute resolution mechanisms to address player complaints – including the possibility of third party arbitration to ensure that all player complaints are addressed in a timely way.

If you would like to submit feedback to the Kahnawà:ke Gaming Commission related to land-based rooms or raffles, please email: info@gamingcommission.ca.

Player Self-Exclusion

Players who have acknowledged that their gaming activities have become a problem and who wish to exclude themselves from participating in further gaming activities at all Land Based Gaming Facilities that are licenced and regulated by the Commission may do by submitting a Comprehensive Self-Exclusion Request Form directly to the management of a land-based room or to the Commission.

For Poker Rooms : Comprehensive Self-Exclusion Request or Global Auto Exclusion Demande (French)

For Electronic Gaming Devices : Comprehensive Self-Exclusion Request or Global Auto-Exclusion Demande (French)

Please ensure that you read the Form carefully.  You will also be required to submit a recent photograph and photocopies of two (2) forms of government-issued identification with your Form. 

After verifying your request and identity, the Commission will take all necessary steps to have you excluded from all gaming activities at all Land Based Gaming Facilities that are licenced and regulated by the Commission.

If any land-based Poker room or EGD room allows you to access the gaming area of a land-based room AFTER the effective date and time of your Comprehensive Self-Exclusion Request, please notify the Commission immediately.

Revoking Your Self-Exclusion

Players who wish to revoke a Player Self-Exclusion Directive and be permitted to participate in gaming activities at a Land Based Gaming Facility, may submit a Request to Revoke.

For Poker Rooms : Request to Revoke or Demande de Revocation (French)

For Electronic Gaming Devices : Request to Revoke or Demande de Revocation
 
Please note the Commission will not accept or consider a Request to Revoke that is received less than six (6) months from the date and time a Player Self-Exclusion Directive was issued. If this is the second Request to Revoke submitted, the minimum amount of time for the Commission to review the request is two (2) years from the date of the last Player Self-Exclusion Directive.

If you have any questions or need any other information about the Commission’s player self-exclusion processes for Land Based Gaming Facilities, please contact us at: exclusion@gamingcommission.ca     

Disclaimer:  The Commission will use its best efforts to ensure any Comprehensive Self-Exclusion Request is affected as quickly as possible.  However, the Commission, its members, employees, advisors, agents and governing body are not responsible for any damages or losses that a player, and any associated person, may sustain as a result of, or related to, the player’s gaming activities, both before and after the effective date and time of a Comprehensive Self-Exclusion Request.  

Feedback

If you would like to submit feedback to the Kahnawà:ke Gaming Commission related to land-based poker rooms, electronic gaming devices, or raffles, please email: info@gamingcommission.ca or visit the Contact Us page.

For 2023 Land Based Self-Exclusion and Revocation statistics click here.