Dispute Resolution
Please send complaints by email to: complaints@gamingcommission.ca or use the form below.
Complaints, queries and investigations are received and reviewed by the Commission in accordance with the procedures set out in the Regulations concerning Interactive Gaming, and where appropriate, with the assistance of professional advisors. Any complaints about a gaming operator holding a permit issued by the Commission can be directed to the Commission. The Commission overseas the complaints process and is committed to ensuring the complaints are responded to promptly. Every attempt will be made to facilitate appropriate solutions between complainants and operators.
Please note: When submitting a complaint, please remember that it will jeopardize our ability to assist you if:
- your complaint has been addressed previously;
- your complaint is in the process of being addressed by another primary jurisdiction or recognized organization;
- your complaint has already received a ruling by another jurisdiction or recognized organization;
- your complaint has been discussed on any public forum;
- you share information with the media.
An investigation may be discontinued or a complaint may be invalidated.
2025 Dispute Resolution Summary Statistics
*Player complaints need to be submitted to the licence holder/website for review prior to being submitted to the KGC. Dispute resolution updates or submissions will not be accepted or addressed via phone.